Frequently asked questions:

What's the fastest way for me to receive my order, e.g. Next Day?

Some things that you can do during checkout, to make sure of a speedy delivery:

Landline phone number (not mobile) of the address that the shipment is going to.

Make sure the address of shipping is the address of the payment card, for your first order.

Use a none web based email address (not "hotmail" or "yahoo").

Be prepared to be called by us (humans behind this web site).

Phone us with you payment card CVV, this way we can confirm your order in the same call.

Do all the above before end of lunch time in the UK (our couriers collect from us in the afternoon).

Do you charge me if I pre-order?

 We only charge prior to your goods being packed for despatch, we will not hold money for goods we do not have in stock. Fair's fair.

When will my card be charged?

Your credit / debit card will be charged prior to your goods being packed for despatch. At that time you will receive a shipping email with details of your delivery.

How do you deliver goods?

 We use Business Post. In 99% of cases you items will be with you the next day if we pack your order by 3 o'clock in the afternoon. We always try to do this for you.

How does your quality of product differ from other retailers?

 Our buyers try to select good batch runs of manufacturers, this results in items having better outer boxes (none damaged), and products which come from a low fault rate run in manufacturing, meaning less manpower hassle for business when it comes to returns.  At time of writing, we understand that we have the lowest return rate in the business in the UK.  This means a greater chance of getting a fault free product delivered to our clients and customers first time, than any other IT hardware supplier we know.

How much do you charge for delivery?

The delivery charges start from £5.50 and is calculated using item weights, this is calculated when you recalculate your basket. We do not charge any handling or processing charges, so you know on screen exactly what you are paying, this is verified with a printable order sheet which is displayed after you click "place order" in the checkout window. If you are a volume trader and require pallet drops please contact the trade telephone number and we can arrange for the prices you see on the site to be trade ones.

What is your returns policy?

Should you need to return a product, we accept returns by RMA for faulty goods. Once you login, in the customers services area of the menu you will find "Order Returns". It's a simple process.

Do I have to make an account to order?

No, we've made our checkout simple and quick - fill it out and press "Place order". But if you do set up an account, you can track your order easier and you don't have to fill in your details the next time you place an order.

I want to send a gift and/or need something sent to another address. Can you ship to other addresses apart from my "Card Holders address"?

If you call us we will try to help call Leeds 0113 277 55 77.

What does OEM mean?

OEM generally means "original equipment manufacturer."  Almost all PC component and software vendors make two versions of the same product based on a difference in the distribution channels.  One is the retail boxed products that are sold mainly through retailers.  The second one is the OEM products which are sold mainly to system builders.  These versions are not retail boxed and are often produced in higher volume, generally resulting in lower costs.

What happens after I order?

After you order you will receive a confirmation e-mail.  This e-mail includes your order details, ie what you have ordered, the shipping address, and most importantly your order number.  Should you have any queries about your order you can then reply to this e-mail, or contact us by telephone, but be sure to have your order number to hand.

I have purchased an item that is incompatible with my computer. What can I do?

Unfortunately we cannot guarantee compatibility at the time of purchase. The item can be returned to us provided it is complete with all accessories and packaging. The item will, however, be subject to a restocking charge of 25%. Any customer returning goods which are found not to be faulty or misdescribed shall not be entitled to a refund of the shipping costs incurred in returning the goods to us and may have shipping charges deducted from any refund owing.

How safe am I in purchasing goods over the Internet?

We can't speak for all shopping sites in general, but you are safer by buying through this site than you would by giving your credit card details to a waiter in a restaurant! The credit card details you give to us are automatically encoded onto a secure 128bit Secure Socket Layer (SSL) server (you will see the yellow padlock at the bottom of your browser window when you reach that page), this highly secure mode of taking payments means that no one can intercept your order as it passes through the Internet. We then use a Secure Payment system to take your payment through to our own bank account.

Can I collect goods from you/buy over a counter?

Visit our shop, the address can be found at the bottom of this page.

Where is your RMA form?

The link to the form is here, fill in as much detail as possible, the returns process is simple once you login to your services area
Use this form (in MS Excel format).

Tek Bros
229 Dewsbury Road
Beeston
Leeds
West Yorkshire
LS11 5HZ
Tel. 0113 277 5577
Fax. 0113 276 0100
email: sales@tekbros.co.uk
www.yorkshirecomputers.co.uk